Local Emergency Preparedness

The Community Emergency Response Team (CERT) training just concluded and I am now certified as a CERT member. The Alameda County Fire Department held the training, as they’ve been doing for many years. I’ve taken the 20-hour weekend course several times in the past, and it’s always an amazing learning experience. This time I also took the online IS-317: Introduction to Community Emergency Response Teams training through FEMA, which was a good preview of the hands-on practice that the training offered. I recommend taking either or both. This information may well save the lives of you and your family members. Continue reading

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Happy Birthday DNSimple

DNSimple logoApril 2015 brings the fifth year of service for DNSimple. ManyMedia sends wishes for a very happy birthday to Anthony and the crew!

ManyMedia was one of their first paying customers, and with five years of their excellent service to their credit we intend to continue. Why? Trust.

I met Anthony, the founder, through a project of mutual interest and found him to have solid technical perspectives. I liked his thinking generally about teaching people and sharing his expertise. He became a trusted guide in my social network. When he offered DNS routing services, I moved several of my domains to DNSimple. One might ask why I use an outside DNS routing company when my hosting companies will do domain routing for free. Among my reasons are domains that get routed to more than one host, and the quick flexibility to switch routing to a different provider as needed.

My recognition, loyalty and support are the most valuable things I offer to a company—for solid business practices, and when I personally believe in them to do the right things going forward. Domains are an important part of my communication with the world. DNSimple is my preferred personal agent for domain routing.

 

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iacsf: Case Study, Windstream Communications

Sarah Day, Windstream

Virtual assistants have been great. [Break]

Site optimization helped, aimed visitors interact with Wendy.

Reduced live chat interactions by 45%. There are topics Wendy can’t resolve–deep matters are where people work best. First chat resolutions are high performing.

Trailed internally fair 3 months a before launching–she recommends this as a best practice.

Customer reactions have been good, “thanks for your help,” also playful. Sometimes she has to remind people that she is a virtual agent.

Key learnings: as long as you have a knowledge base, a you will find partners to help create a workable, optimizables system. VAs will effectively reduce live support hours. Testing and optimization is fun. Customers love the VR.

Be aware of these: was a big process to port all knowledge into single platform, training for maintenance. What resources do you have? You will need more content than you know of and have at hand.

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