Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers
September 14th, 2003
In a paper reminiscent of the movie “Desk Set,” Cornell held a little race against Google Answers.
This paper presents the results of a modest study conducted by Cornell University Library (CUL) to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to shift their focus from fearing the impact of Google, as usurper of the library’s role and diluter of the academic experience, to gaining insights into how Google’s approach to service development and delivery has made it so attractive.
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