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Cell Phone Records Freely Available

July 22nd, 2009
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This is a serious moment, if delivered for comedic value. I’m shocked, shocked to learn that our cell phone records are not being protected by our carriers. The Washington Post’s article Online Data Gets Personal: Cell Phone Records for Sale describes the nature of the problem:

“This is a person’s associations,” said Daniel J. Solove, a George Washington University Law School professor who specializes in privacy issues. “Who their physicians are, are they seeing a psychiatrist, companies they do business with . . . it’s a real wealth of data to find out the people that a person interacts with.”

Such records could be used by criminals, such as stalkers or abusive spouses trying to find victims.

Unlike Social Security numbers, which are on many public documents that have been scooped up for years by data brokers, the only repository of telephone call records is the phone companies.

Outraged and in response, the video (above) reflects John Hargrave’s approach. “I’m here on behalf of Verizon customers. PLEASE DO A BETTER JOB PROTECTING YOUR CUSTOMERS’ CELL PHONE RECORDS!” said Hargrave through his bullhorn.

The common response by cell phone service providers is to point out that obtaining and selling cell phone records is illegal, and their Terms of Service changes in response to these kinds of things. Of course, we know how many people read the tiny, tiny legaleze that comes in our billing envelopes (provided we get one in the mail). More importantly, we know that people engaged in criminal activity pay great attention to compliance with these TOS docs. Right. “Can you hear me now?”

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Security and (Orange.fr) Passwords

May 25th, 2009

Holding a position as an incumbent or primary telecom carrier bestows certain monopoly-ish benefits including limited (or no) competition in connection choices to homes and certain businesses. A person representing a home or business needs a phone or cable connection in order to obtain a connection to the Internet.

This privileged position implies a certain duty of care for their customers by the carriers. That duty, however, is sometimes misplaced. For example, storing customer passwords in the clear, as text that anyone could read, is not a “best practice” in security circles. It came as a shock that TrendMicro wrote of about this practice by noted telecom company Orange (Telecom) in France:

The showstopper however is the vulnerability on the orange.fr website which was posted today. According to 2fingers over at HackersBlog a SQL injection vulnerability was discovered by fellow hacker Unu, that exposes not only the account details of almost a quarter of a million customers, but also their passwords in clear text

Why is this important? The article continues:

Recently published research showed that 61% of people use the same password for multiple sites, so this kind of compromise represents real risk for many people.

HackersBlog state that they have alerted the folks over at orange.fr but have not yet received a response.

If Orange was truly storing passwords in a clear text file, the rest of their security practices should rightly be questioned. This practice applies to all providers: take care, use best practices to protect your customers.

This post should also serve as a reminder to everyone that’s a customer of an Internet Service Provider: periodically change and protect your passwords.

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PTC09: Future of Broadband Mobility

January 20th, 2009
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Next session: The Future of Broadband Mobility. Ken Zita (KZ) moderates with speakers Jen-Hon Lin (JHL), Sachio Semmoto (SS), Yoshiyuki Takeda (YT), and Michael Tyler (MT).

Ken Zita:

How about let’s talk about 4G? Broadband mobility is where the future is going. Mobile phones are everywhere. This is about the fast change that affects the social fabric of the world.

The arrival of very high speed and all-IP mobile networks is imminent. “4G” will transform markets and mobile services paradigm worldwide. Ultrabroadband: 160-250MB/s down and 50MB/s up, commercial 2H09.

Impact of broadband on mobile business strategy? remains tied to legacy bandwidth economics” and is relatively untouched by economics of the Internet: switched to packet (open), shift to IP allows service creation of content service independent of access network. Gateways for media downloads vs mere transporters of bits (diff business models).

How will mobile biz models evolve with broadband? On-demand video, P2P, user-generated content and application downloads will displace basic access services (voice) for new revenue growth. Emerging financial models have more moving parts, less revenue certainty (ad hoc revenue events, on-demand content, connectivity, commissions and revenue sharing). Timing the transition of revenue is important. No “net neutrality” for mobile today.

Who owns what? How will network/device/content/brand/web storefronts evolve as mobile experience? Can mobile operators preserve closed ecosystem? Apple, Nokia, Google on integrated, vertical services. Mobile content without networks, who will build the next Apple store?

Search: speed to the handset is exciting but mobile search needs to evolve too. What is required to crate “meaningful” mobile search and net-centric mobile customers? Today, search is a drag. Contextualize with geography and who you are.

Operational challenges: service delivery involves controlling content thru middleware, or finding a way to stay relevant as consumers download content from off-network sites. Technology (networks, layers, content). Video hits local mobile network.

Can Asian mobile SPs globalize? North Asia is streets ahead of the rest of the world in mobile adoption, but past attempts by Japanese and Korean operators have failed. Big difference: mobile content strategies (opening up services), platform for delivering lifestyle services and knowledge uniquely appropriate to local market. Does network scale have a natural or optimal limit re: services that involve local market knowledge and customization?

What does it mean to create a “mobile Internet?”

YK: Widening world of mobile phones (various data types). DoCoMo’s challenge: communication to info access, life assistance, behavior assistance (personalization of services). Number of mobile phone subscribers growing, Mar ’08 is 102.72M. Ratio of 3G (chart w many countries) is high in Japan.

Frequency chart re: spectrum assignment, present and future (FDD (700-2GHz) and TDD (2-2.5GHz) systems. Devices and Mobile communication systems (illustration). Technology and market trends in Japan all trending higher in all bands, from fixed network services to LTE/Super3G and 4G. Deployment in layers over time, to ultimate status of Super 3G and 4G after 2020.

Trends of Next Gen Systems adopted by Carriers (chart). Change in business models of mobile from vertical integration to open systems (Android, G1 and iPhone, etc.)

JHL: Taiwan mobile market overview: 25.28M mobile users in Nov 2008, penetration 109.8%. Mobile revenue si 59.26% of total telecom market in 2007. Private telecom co, mible WiMax in 2007. Is a full service provider, 97% market share in fixed, mobile 35.5%.

Performance: Netbooks 99% market share, 93% Notebooks and motherboards (chart). Trends and opportunities: fiber to home, LTE/WiMax (converging).

Business model is key: connect to anyone at any time, any place, any devices; ubiquitous network society. Value of networks is proportional to number of subscribers. How could operators realize such value?

SS: The Future of Broadband Mobility

From 10 years ago: fixed broadband. Formed a company then, now sold and doing something else. Now: mobile operator mainly focus on broadband data service (estab. Jan 2005, two directors, lots of outside directors, 3K employees, $4B raised in financing). Now has >1M subscribers. Is different from incumbents: they are mobile company with voice service; his company is mobile broadband service.

Unique biz model: data centric strategy, unique netbook bundling marketing, mobile and fixed bundled service. Efficient network with low running cost, is price leader in mobile broadband service. Not stealing subscribers from incumbents: not stealing voice services, is all data, trending upward.

In PC market, we have created a new demand, “bundled sales of data card and net book.” “Special discounted price: $1-$200 US.” (Net books: ASUS, Acer, Dell, HP, Sony, Toshiba.) Targeting new users by clearly differentiating mobile phones and data. (chart with speed, monthly charge and other: fast speed with low monthly charge.) This is the key.

MT: Four Trends, Fundamental Change (no PowerPoint)

1. Big change in capability of mobile devices. Now powerful processors, versatile radio freq interface that can connect to variety of networks, including phone and data, also makes device mfgrs strategic players.

2. Network layer structure that’s visible to outside world. Implications: service creation not tied to circuit-switched network, or network fabric. Carriers that don’t merely want to carry bits will become app provicers; value on app platforms and tools, resources and tools that can be used.

3. Increasing role of downloading. Mobiles are looking more like the Internet. End-user chooses and uses devices and apps.

4. Emergency of boundary management: boundary between network operator management and outside world, open boundaries. Closed worlds not being successful commercially. Operator has resources at diff layers, other important apps: strong authentication services (to prevent theft of services).

Examples: Eqo (Vancouver) takes over phone book, does dialing via IP network; also provides IM function that is compatible with all major messaging systems.

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PTC09: Monday Morning Sessions

January 19th, 2009
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First, a shout-out to my peeps (@bytemarks, @billso, @drthomasho and others) who are following my tweets and coverage of this conference. Here’s the page for today’s events.

Introduction

PTC Exec Director Sharon Nakama welcomes everyone and thanks the sponsors.

David Lassner, President and Chair of Board of Governors for PCT, also VP Info Technology and CIO of University of Hawaii (and @dlassner) welcomes the new Chair, John Hibbard. Also notes that PTC is financially stable and will continue to carry on their work.

Stephan Beckert: We’ve come a long way in 30 years, but no shiny suits and jet packs yet. Theme “Collaborating for change” is timely and relevant to many industries. Acknowledging work of people in PTC and all who work behind the scenes to assemble agenda. Thanks too to Richard Taylor, co-chair of conference.

Richard Taylor: welcome and thanks for coming.

(darn. Server error just took out a bunch of coverage, and no backup.) Continuing…

Jidong Zhao: Collaborating for Change

Last year represented China Netcom, now China Unicom, now #1 player in global telecom market (following Beijing Olympics).

New advantages: comprehensive capabilities of ten northern provinces, development of international resources (U.S., Germany, UK, and Tokyo). Is largest shareholder of certain undersea cables.

(sorry, another server problem. Not happy with current web host today.)

Stephen McClelland introducing William Barney

William Barney: Collaboration: The Catalyst for Growth

His 17th conference. Agenda: intro, a look at telecom history and collab, why, future.

Introduction: quote from Darwin on innovating. Why: innovate, reduce risk, diversity of products, reduce costs… US Auto industry a good example of collaboration. Strategy for growth in economy (CEO recent article) indicates collaboration as key factor in success in down economy. Telecom services in early days too expensive not to collaborate. 3G mobile not so much.

Telecom over history: pre-’95: regulation, growth around 10%, dividends paid, management had 20-30 year history, career for life. Recession-proof stocks.

One world, one global carrier: non-reg, millionaire engineers, CEOs = billionaires. No earnings, EBITDA and swap invented to create revenue. New growth darlings on Wall St w investors getting 50+ return. Maxed out in 2000, lost 90% of value in a couple of years. Following that: 31 Chapter 11s, 1.6T lost, assets writedown and HR loss. Also operational carnage and perception that Internet is free. Built a lot of network that didn’t need to be built.

Why collaborate: calling for a new model. Not completely redundant on our own (Taiwan 7.2 magnitude earthquake recently). Also bits are getting bigger (Hi quality vid conferences at 100 Mbps and Ultra HD, super hi-vision at 240K Mbps). Guys carrying bigger bits are multiplying–think of YouTube last year vs this year: 50% growth, 2-3% a month). Can’t afford it alone: NNI Interconnections, cable builds, current economic scene at S&). Asia online population doubles every 3 years (geometrical progression). Also: collaborate to continue efforts now.

Future on collaboration: last mile opportunities, content delivery (as bits increase), unified communications and new/managed hosted applications.

Lots of opportunities in collaboration models, will be “new world order.”

Stephen McClelland calls for panel members with Bill Barney (BB), Claire Paponneau (CP), and Vinod Kumar (VK).

Why collaborate? Bill: people will be forced to and customers will be everywhere. VK: Settling to happy medium between private cable and groups. Carriers realizing it’s not possible to do it on own. Multiple initiatives pulling the industry apart, collaboration is way to succeed, price pressures will require companies to act more responsibly.

SMC: Coming from old lways: CP would have added that since past 2 yrs is that collab is happening outside of industry and how we work with these players has changed. Money transfer is example. Mobile requires collaboration with banking system.

SMC: last 120 days? (Bank in Iceland? money vaporized) aftershocks of finance industry. Rewriting of financial system. How to progress forward? BB: dark period for next 6 months in capex ($). We’re not seeing much of a change from growth in Asia and from mobile users, less capital spent over next year. VK: market will slow down before it gets better, US/Europe is recessionary, we’re taking very cautionary approach, cutting investments and expenditures. Demand behavior not changing, but changes to enterprise clients. Collaboration will be forced. CP: if forced, is working together not collaboration. Concern for spirit of survival vs spirit of collaboration.

SMC: Regional point? Some industries find it easier to collaborate (auto), is it difficult to achieve in cultural or management sense? BB: Industry was infiltrated with new thinkers in 90s, pendulum now swinging back. Now melding into new model, takes time to adapt. Forces of nature will move managers to adapt. CP: imagine in Europe, certain people are not supposed to be friends but co-invest because it’s quicker to deliver more to market, still is competition and sharing platforms. Just the beginning. VK: Last mile is how we’ll really see how industry behaves (50-60% of costs). Need to be practical about how far collaboration will reach, esp with vendors and non-direct competitors. Look for where economic benefit is.

SMC: Core assets of a company, are you advocating giving up things? BB: areas where people will still hold tight (core competencies), but other areas where they’ll expand and do things with partners. In 5 years, we’ll look back and see gradual changes.

SMC: Difficult to set things up on Mon only to find out carpet pulled on Friday afternoon. How easy is it to reconcile long term big projects with short term chaotic events? BB: planning and finances, economic hiccup every 3 years to ride out in infrastructure projects. We don’t know who will survive, is great for diversification.

SMC: spreading risk? VK: yes, working with others, but watch economic necessity. CP: increased risk, focus on fine tuning management. Major project (capacity far below needs) but dependent on minimizing risk, no crystal ball, careful investment today for tomorrow.

Question: any change that would open up last mile? VK: no regulatory changes that will make changes. SMC: would any of you prefer intervention, or is policy relevant? VK: policy is relevant, also a function of maturity of markets. SMC: radical policy shift? Progressive or interventional? CP: Consolidation might be forced or because of rationale of business where better to be bigger, it should happen.

SMC: 30 secs, what’s happening this year? CP: year of gentlemen first. VK: one or two fairly large bankruptcies in Tier 2 space, consolidated. BB: agrees, consolidations, changes of ownerships. Strategic investors, esp in US and Europe (carrier ownership).

Grahame Lynch (GL) interviewing David McGlade (DMG)

Exciting part going forward: 3D imaging. GL: Market in 2009? DMG: changes in business models, energy, military apps (comms on the move). Trains, planes, autos, entertainment needs being satisfied. GL: Asia packet 2009? DMG: good demand in Asia Pacific, good video with satellites, capacity for other apps. Simplifying offerings all over world in cellular networks.

Capacity requirements for backhaul carriers? Depends on where it is. Voice is relatively open. Revenues, profitabilty, company going forward? Has been a record year. Fastest growing revenue. Demand has been high, staying relevant in changes in tech.

Privatization of equity model, has it changed company? (2001) After company was sold to private eq firm, became more commercial, investments last few years, future is strong. Before, 80% of business was point to point, now less than 10%. Growth in different areas, video and other services.

Hot topics? WiMax and 3G needs to be done in rational way. Good victory, now fighting country by country. Some countries less aware of C band importance.

Some of the new competition in Pacific point to point? Certain apps are better for satellite. Optimized capacity for regional needs, more resiliency, co-existing with fiber. All can grow to reach all land-mass. Increasing expectations? Fiber comes into a country, helps country. Very important to co-exist in those areas. Mobility is key (e.g., tracking backs of cars).

Question: opportunity to expand network in areas re failures? Yes, also small smart investments and partners.

Move from collab to consolidation. In Pacific: only game in town. Past creative tarriff (granting service, class B grade w discount) but never granted. Int’l connectivity is still big concern. Any creative pricing strategies for Pacific islands? Still have pre-emptable capacity, accelerating deployment of older statellites, is part of strategy. Refresh capacity, price according to needs. Also price pressures (launch is more expensive by 2X also opeating costs). Must have a sustainable business model, esp with regard to cost of launching new satellites. Want to be sustainable with best efforts and innovations.

break!


Plenary Panel: Challenges and Opportunities in Wholesale

Ross O’Brien (ROB), moderating with David Nishball (DN) and Jack Waters (JW).

JW: 306M population in US, 112M teledensity, more devices than people. 16% of US don’t have phones. Market still growing, traffic growth at 50% at least. Video traffic huge growth engine, market over last 8 yrs is incredibly consolidated, no longer a CLEC industry. Looking forward, growth and economic environment will take a while. Consolidation is a risk and opportunity.

DN: in contrast, India landscape and stage of market development: 6-7M new subscribers every month. Stats very different, 4x as many people, broadband 1/64 of US market. Mobile less than 2%. Teledensity has picked up but people never had landlines in India. 364M subscribers to mobile, 10:1 compared to landlines.

ROB: what impact on consumer’s adoption of broadband? DN: High speed connections over mobile still not available, demand is for broadband at home and higher speed than what’s currently available. ROB: India’s path similar to consolidated US market? DN: no, different with new licensing, service offerings, government has issued new licenses, 3G about to be auctioned. How do we collaborate today, and how to avoid boom/bust cycle of other times/places.

ROB: Where the US market is now is natural state of telecom? JW: depends on capital markets. US at 10 yrs ago and Telecom Act of ’96, supposed competition combined with greatest capital market that world has ever seen — fueled where we are now.

ROB: Regulators see where we are now? JW: new administration, we’ll see. Consolidation and lots of opportunities are inevitable.

ROB: Given economic situation, why is everyone in such a good mood here? JW: we sell services that are fundamental to everyone on the planet, so people can communicate. Basic numbers: what industry grows at 50% a year? A ton of opportunity. Still businesses are underserved in US.

ROB: what’s downside of business in India? DN: no business is recession proof. Something unique about this industry, where communications has bright future. Minutes growth in India grew, domestic and international growth, also bandwidth growing at 120-150%. Risk is that we’re still thinking about yesterday and not tomorrow.

ROB: to what degree do you see growth in India as contributory re outsourcing? DN: about 20%, bandwidth is largely consumer driven. Focus on 25 largest cities. Big challenge is small bytes.

ROB: Future of last-mile in India? DN: Will rely more on wireless (10x fixed line penetration, more than 75K cell towers), more reach and ubiquity.

ROB: What could go wrong, and is telecom industry prepared? JW: stark difference between what went wrong in 2001 and now: oversupply then, not so now. More reason to work together now and not duplicate investments, optimize capital profile in industry. DN: most carriers have been prudent about building assets, plans to fill available capacity. Need to build infrastructure in both directions around the world. Will be much stronger in global wholesale space. Also India offers hubbing and global aggregation options, low labor costs.

Mark Hukill introducing Greg Wyler

Greg Wyler: mission to provide connectivity to the unconnected in an affordable level. Problem: submarine fiber network connected metropolitan networks, many carriers went bankrupt. Telecom carriers can provide broadband services in developed areas. Other parts of world: size is much larger than developed and connected areas.

Fiber over satellite, mid-availability and mid-speed compared to satellite and fiber. Latency (time lag) is an issue: 50ms local to 122ms long-haul fiber and O3b, geo satellite at 600ms. Area covered by 4 (to 8) satellites: lower US to much of South America, much of Africa, and Pacific islands. Each satellite can connect to 10 points.

Customer terminals used for quick start and cellular backhaul or enterprise. Pacific Islands proposal (22 island nations), cable too expensive and only reaches capital city (not outlying islands), and too far for microwave. Nations should spend funds on internal development.

Fiber quality connections: STM-1 to main islands, 122ms latency, $600/mbps for core networks ($350K activation fee), first area: Tonga. If they cover the center (e.g., Micronesia, Marshall Islands), they can reach outlying islands as well.

System scales, can bring more capacity online for low cost.

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Events, Identity, Policy

NYTimes on Passwords

August 13th, 2008
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Yesterday the NY Times ran an article on passwords as access tools for our online accounts. The author rightly points out that passwords have problems:

Password-based log-ons are susceptible to being compromised in any number of ways. Consider a single threat, that posed by phishers who trick us into clicking to a site designed to mimic a legitimate one in order to harvest our log-on information. Once we’ve been suckered at one site and our password purloined, it can be tried at other sites.

The solution urged by the experts is to abandon passwords — and to move to a fundamentally different model, one in which humans play little or no part in logging on. … In short, we need a log-on system that relies on cryptography, not mnemonics.

The article continues, extolling the virtues of Identity cards and bemoaning the security distraction caused by OpenID. I think the author is missing the point about how we have choices as to combining tools. No single tool is going to be a silver bullet.

The Times article also rightly points out the challenge in adopting any alternative access system: users must adopt tools that are workable for them, and the websites must allow access to their services through these tools. This is really the more significant problem.

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iiw6: lots I didn’t know about identity!

May 13th, 2008
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Yesterday afternoon was a fascinating introduction to digital identity management. Today: discussions on creating “newbie” documentation to the field, interests of data silos, and shortly: videos, use cases, sandbox development, and more!

I’m going to take things a bit out of order here. First speaker: Ryan Jenssen, who has a very informative blog that’s been tracking this space for the last 6 months. He provided a very nice overview of digital ID management, pointing out that our digital ID is “the stuff you assert about yourself.”

There are site-centered and user-driven identities that you use to establish an “account” with entities that you want a relationship with. The biggest problems include 1) the need to repeat information each time, 2) managing our multiple identities and personas, and 3) each entity you connect to may not have any need or desire to protect your information. More of me in more places, shared with more entities.

In the case of a user-driven ID, sites can vouch for their users to other sites (relevant terms: identity providers, relying parties–good def needed). Your identity has several aspects: you connect with your friends, you have specific preferences, you develop a reputation, and you have assets associated with who you are. Taking this one step further, your assets are related to you by a personal broadcast service, and your reputation becomes a reputation engine for recommendations.

Here’s an overview of some of the players in the ID Commons space:

Major Players: OpenID ID-WSF iCards
Products: - SAML -
Projects: LID, Yadis, iNames Liberty Alliance, Shibboleth Pamela Project, Bandit, Higgins
Companies: NetMesh, JanRain, Cordance Sun, Oracle, NTT Group, Novell Microsoft, Novell, Parity

The challenges at this point come from people who use software, need to develop compelling business models or funding sources, and the need to respect the people who have been working in this field for a long time (foundations, early adopters and developers, etc.)

Ok, give me some time to digest this.

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Happy Alternative Birthday

February 29th, 2008
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Leap day is my alternative birthday. I use it for web sites that demand my birthday without offering any compelling need or reason. So for them, I wish myself a happy day today!

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Adventures in Boundary Spanning

January 7th, 2007
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When I think of “boundary spanner”, I think of my days as an R&D engineer n the 1980s and 1990s. At Plantronics, the design department would often come up with engineering change orders (ECOs). I know that sounds bad, but we had to do it. I preferred designing microphones, but the sexy part of the job is only about 10%. The rest of the time, you have to respond to day to day reality. Management wants you to reduce costs. Quality control wants you to reduce defects. Suppliers come up with innovations that you need to adopt to stay competitive. Suppliers flake out and deliver reject parts and you have to find substitutes… there are all sorts of reasons. So when we needed to push through an ECO, lots of people in the organization had to sign off. This was before ISO 9000 but I believe the big customers demanded that our operational procedures were orderly and well documented. I’m pretty sure it’s the same way in electronics companies today. Want a tangle-resistant curly cord? The new cable uses a slightly different color jacket; marketing has to see a sample before they sign off. Oh, the connector is slightly different? Manufacturing needs to try it out. Did you check if you can flex that cable a zillion times? There’s a box on the drawing where someone with a thankless “quality police” job has to make their mark. One day my boss asked about my weekly “done/to-do” list. What’s this item, “persuaded manufacturing to sign off on ECO”? “Well”, I replied, “they weren’t sure they could make it work; I had to step them through how to finish those headsets for the German telco”, The boss was visibly unhappy with me. “I don’t understand, you’re supposed to do your job and you shouldn’t be spending time persuading anybody of anything.” But the design wasn’t done until everybody signed off on it. I could never figure out why he reacted that way. Anyway, presumably, our salesfolk and their customers in Germany ended up happy.

Another adventure in boundary spanning was when I worked for the electromagnetics lab at SRI International in the 1990s. Honestly, I could never compete with all the superstar programmers and PhDs. So I was always multi-tasking, working on projects while eking out funding for the next one. One day, a request for proposal came in from an oil company that wanted to know if they could use microwaves to clean up oily drill cuttings and recover the oil. (Short answer: You can, but it’s not necessarily safer or more cost-effective than using an open flame.) Anyhow, the oil company didn’t want to foot the entire bill by themselves, so their lead person and I put together a mini-consortium with three other oil companies and a maker of huge microwave ovens. Flying to Kentucky to crawl into giant ovens was the easy part, compared to getting a bench in a chemistry lab. I needed to do it in a test tube before we could estimate the throughput at full scale power. Someone suggested “just go through channels”. Forget it. My executive vice-president (four levels up from me) and the chemistry lab’s EVP (four levels up from them) were two different people. An official decision was going to have to come from the CEO! Give me a break. That guy never heard of me, and pretty much anybody at any level could object. Anyhow, I wandered around the chemistry department and found an empty bench, and managed to persuade (there’s that word again) a director-level chemist who had the keys to that room. There wasn’t really anything in it for him. I think I told him “you can write in your departmental annual review that you encouraged interdisciplinary research by facilitating cross-organizational cooperation”. It worked. I think he might have winked at me when I said that. I don’t know if he ever bothered telling his VP about it, but he made sure that an admin would let me into the lab when I needed it. I doubt if anybody but me remembers the whole affair. But I made sure there was money to pay my salary, plus a bit more for the chem lab’s expert glassblower, without dipping into anybody else’s budget. And the oil company engineers got their answer.

post by Michael Gold, Senior Research Engineer, SRI Consuting Business Intelligence

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Identity

boundary spanner?

January 5th, 2007
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A boundary spanner is variously defined as one who blurs, disregards, reaches across, and otherwise “spans” the edges or “boundaries” of concepts, departments, programs, jobs, roles.

Rarely does management appreciate the strengths and skills of their boundary spanners. Too bad. The spanners are the oil in the machine.

Here’s a good description.

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Identity, Life

Dozens Charged in Crackdown on Spam and Scams

August 25th, 2004
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The names of those arrested won’t be announced, but it’s a first step:

Federal and state law enforcement agencies have quietly arrested or charged dozens of people with crimes related to junk e-mail, identity theft and other online scams in recent weeks, according to several people involved in the actions.

The cases, which have been brought by law enforcement offices around the country, are expected to be announced by Attorney General John Ashcroft in a news conference in Washington on Thursday.

Federal authorities have stepped up their efforts to crack down on junk e-mail messages, or spam, since Congress passed a law last December criminalizing fraudulent and deceptive e-mail practices. The law subjects spammers to fines and jail terms of up to five years.

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