vbcsf: Reality Check: The Case for Voice + Face Recognition
May 9, 2013
From jungles of Equador to Main Street USA using multi-modal biometrics, with Alexy Khitrov, SpeechPro. As always, it starts with the government (1958) with forensic audio analysis. SpeechPro is 22 years old, deployments in 75 countries. Strong R&D in core of company, 150 of them scientists and developers, 30 PhDs. Working globally with law enforcement, wide portfolio of related products for Enterprise clients. Increasing interest to voice as biometric in US and abroad, including Equador: country-wide system combined with face recognition. Two non-intrusive modalities, fewer challenges in collection: quick, no need to touch anything, can be done remotely, cheap and available hardware.
Customer experience vs security: challenges to customers, fraudsters keep coming with new ways. Security reacts with additional layers of questions, PINs, cards, etc. which drops customer experience. They’re doing Voicekey.Onepass: multimodal–voice + face, non-intrusive, seamless, biometric for web and mobile with existing hardware. Security: in their testing with both systems, they have yet to see a false positive. Patents pending, “liveness” detection through linking speech and face movement during utterance. Works great for financials, remote access to corporate networks, other.
Enrollment: put face in oval on screen, system will take a picture and prompt you to say your name and password three times (one tap). Level 1: tracking facial movements during passphrase.Level 2: prompted password, random combination of numbers. Key benefits: high accuracy, easy to integrate and use, works on mobile, web and physical access (voice phone). Applicable for Enterprise: passive verification, change of speaker detection, watch list search, emotion detection, speech analysis (they have products in each area). It’s never just one technology (VoiceKey Platform). Enterprise security doesn’t have to be work.
vbcsf: Reality Check: The Power of a Black List, the Promise of a White List
May 9, 2013
Mark Lazar of Victrio: Making it work in the real world. Victrio is emerging leader in passive voice recognition; team expertise in voice recognition and call centers. Three years of implementation experience, clients include three of top five financial firms. On track to screen 100 million calls in 2013. They have the largest fraudster database in the world.
History in voice biometrics over time: Schwab and HSN (1990s); Hartford Insurance, Marriott, US Bank (early 2000s); AT&T, Visa, Bank of America, First Horizon (mid-2000s). Late 2000s: American Express, ABN/AMRO, Bell Canada, Bank of America, Santander efforts terminated–detection rates were ok but huge number of false positives, wasn’t commercially viable. Some efforts moved to internal use only, others terminated. Today: customers are increasingly frustrated (65% frustrated, 50% too time consuming, and professional fraudsters aren’t stopped. Big target in call centers with social engineering (training, turnover; 1 in 5,000 is fraudulent). Continue Reading
vbcsf: Voice Biometrics Conference, San Francisco
May 7, 2013
Opus Research is holding their spring Voice Biometrics Conference on May 8-9, 2013, at the Fairmont Hotel in San Francisco. They’ve lined up over 30 speakers from PayPal, Vanguard, Barclay’s, Union Bank and Bank of the West (notice a pattern there?), also IBM, RSA, and Google. Those are the big names, but not necessarily the most intriguing.
I’ll be blogging from the event as time permits. Twitter and other social media channels will have coverage identified by the #vbcsf hashtag.
Scenarios for San Leandro
July 25, 2012
On June 1st of this year, 28 people in San Leandro, California gathered for an adventure in looking into our future. The result of that day, plus some ongoing thinking and analysis by a small, dedicated group of authors, produced our report: Scenarios for San Leandro: Stories About Our Future. Continue Reading