Some quick notes from the speakers in the Powering Security and Easy Authentication in a Multi-Channel World session.
IBM: Multi-Perimeter World: 1 trillion connected objects, 1 billion mobile workers, social business, cloud and virtualization, and bringing our own IT all combine in our current world. Security issues are complex and span multiple domains: people, data, apps, and infrastructure. This raises issues of security as a service (security from the cloud), for the (corporate) cloud, also for individual clouds. Need to deal with security on device (endpoints and data), analytics, also regulation and compliance. IBM is building these capabilities into their stacks.
Nuance: 7.5 billion conversational interactions handled per year, 30+ million customer voiceprints in use, 4.5 billion mobile transactions annually, 100+ million successful voice biometrics last year. Case studies: secure employee to ID validation, secure web payments, secure high risk credit card transactions, mobile apps, contact centers, or authenticating a password reset. Used by lots of financial institutions (e.g., Barclays, TD Waterhouse, Vanguard, several Banks). Telecom providers also (T-Mobile, vodafone, others). TD Waterhouse as an example: 97% authentication success (improvement from PIN-based system before), 70% enrollment within 6 months of launch, and reduced hold time by over 22 seconds. Enrollment process (only does authentication): speak their phone number and answer one knowledge question (something that you are, something that you know, or something that you have). In the background, using speech recognition for number/account and voice biometrics to verify person. Voice biometrics also distinguishes them from competitors (customers appreciate it). Some telephone commercials doing adverts to promote this.